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FAQ

Rheinische Edelmetall

Frequently asked questions

Personal service, transparent valuation and local branches for customers in Aachen, Düren and the surrounding region.

What you can expect

We explain each step clearly so that you can make an informed decision.

On-site valuation

Your items are checked personally in the branch.

Clear process

We explain material, weight, condition and the basis of the offer.

Local contact

You deal with a real branch team, not an anonymous online service.

How it works

The process is simple and transparent.

  • Bring your items and a valid ID.
  • We check and value the items on site.
  • You receive a clear offer or loan proposal.
  • If you accept, payout is made directly in the branch.

Questions before your visit

A short preparation makes the appointment easier.

Do I need an appointment?

No. You can visit one of our branches during opening hours. For larger quantities or specific questions, contacting us beforehand can be useful.

How is the valuation carried out?

We check material, weight and condition on site and explain the valuation in a clear, transparent way.

Which documents should I bring?

Please bring a valid ID card or passport. It is required for purchases and pawn loans.

Speak to us in person

Visit a Rheinische Edelmetall branch or contact us before you come in.